Delivery Returns & Exchanges

DELIVERY INFORMATION

Shipping - Australia


All deliveries within Australia incur a flat delivery fee of $8.50.
Purchases over aud $200 are shipped free of charge.
Your order will be processed immediately and delivered to your nominated address within 3 to 5 business days.
Please ensure that your delivery address is correct and complete including a contact telephone number.
Goods will be delivered via Australia Post parcel service.

Shipping - International

International deliveries incur a flat delivery fee of aud $35.00.
Purchases over aud $200 are shipped free of charge.
Please ensure that your delivery address is correct and complete including a contact telephone number.
Goods will be shipped using International Express Post.
International orders may incur taxes and duties applied by customs in the country where the order is delivered.
Theses costs are the responsibility of the customer.


RETURNS & EXCHANGES

Returns Policy

 If for some reason you are not happy with your purchase or have simply changed your mind we will gladly offer you
a refund, exchange or online credit subject to the following.

  • Merchandise must be returned within 14 days with all designer tags still attached, with all packaging.
  • Merchandise must not have been worn, altered, soiled or washed.
  • Proof of purchase is accompanied with the returned merchandise.
  • Shipping costs are not refunded.
Due to hygiene reasons our Returns Policy does not apply to hair pieces, earrings or underwear.

Our Returns Policy does not affect your rights under Australian Consumer Law. If your product is not of acceptable
quality, is not fit for its purpose or is different from its description then you may be eligible for a refund or exchange.

Refunds on returned goods will be processed in the manner paid within 5 business days and we will notify you by
email when the transaction has taken place.

Returns in store

For your convenience any items purchased online by customers within Australia may be returned to our physical
store in Melbourne for exchange, an in-store credit or refund. (subject to our Returns Policy)


Faulty goods

Please note that items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you have purchased an item with a major fault you have the right to ask for your choice of a replacement
or refund. If you have purchased an item with a minor fault, we can choose to give you a free repair instead of a
replacement or refund. If the item cannot be repaired or the same product is not available, you are entitled to a full
refund including any shipping costs.

If you would like to exchange a faulty item, please be aware that we can only replace it for the same product
subject to availability.